Refund policy

Last updated: August 5, 2025

We stand behind the quality of every Truly Primal product. Due to the nature of our all-natural formulations and hygiene standards, we do not accept returns on used or opened products. That said, we’ll always do our best to make things right.

RETURNS

We accept returns on unopened and unused items within 14 days of delivery. To be eligible:

  • Item must be in original packaging, unused, and in resellable condition.

  • Customer is responsible for return shipping costs unless the product was defective or incorrect.

To initiate a return, email us at support@trulyprimal.com with:

  • Order number

  • Item(s) you want to return

  • Reason for return

REFUNDS

Once we receive and inspect your return, we’ll email you to confirm approval. If approved:

  • Refund will be processed to your original payment method.

  • It may take 5–10 business days to appear, depending on your bank or card issuer.

Shipping costs are non-refundable.

DAMAGED / DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@trulyprimal.com with:

  • Order number

  • Description of the issue

  • Photo evidence (required)

We’ll either replace the item or issue a refund—your choice.

FINAL SALE ITEMS

The following items are final sale and not eligible for return or refund:

  • Gift cards

  • Limited edition or promotional items

  • Bundles (unless all items in the bundle are unopened)

QUESTIONS?

We’re here to help. Reach out anytime at support@trulyprimal.com