Shipping policy

Last updated: August 5, 2025

At Truly Primal, we ship fast, pack carefully, and do our best to get your order in your hands ASAP.

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PROCESSING TIMES

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During product launches or sales, processing may take slightly longer—but we hustle.

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SHIPPING RATES & DELIVERY ESTIMATES

• Standard Shipping (3–7 business days) — calculated at checkout or FREE over $100

• Expedited Shipping (2–3 business days) — calculated at checkout

• We currently ship to the U.S. only. International coming soon.

All delivery times are estimates and not guaranteed once in the carrier’s hands.

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ORDER TRACKING

Once your order ships, you’ll get a tracking number via email. Please allow up to 24 hours for the tracking link to activate.

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LOST, STOLEN, OR DAMAGED PACKAGES

We are not responsible for lost or stolen packages once they are marked as delivered.

If your order is marked delivered but you didn’t receive it:

• Check with neighbors, household members, or building managers.

• If it’s still missing, contact us at support@trulyprimal.com — we’ll do our best to help.

If your package arrives damaged, send us photos within 7 days of delivery, and we’ll make it right.

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ADDRESS ERRORS

Double-check your shipping info before placing your order. We are not responsible for delays or losses due to incorrect or incomplete addresses.

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QUESTIONS?

Need help with your shipment?
Reach out to support@trulyprimal.com — we’ve got your back.